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SHINE is our bespoke guest experience programme. With this programme, we will be able to deliver first-class service for our guests and clients.

Our promise

We will strive to always deliver high service standards through fantastic lasting impressions with a natural service style that exceeds expectations.

Our guest experience training programme, as well as our imbedded culture  – ‘SHINE’

This holistic programme has evolved from our award-winning impressions scheme to not only deliver first class service for our guests but to provide a clear framework for continuous learning as well as reward and recognition of our team members.

Our main focus

Is building an unforgettable guest experience for every one of our customers. We do this through a suite of Standard Operating Procedures focused on the different departments. We focus on:

• Guest Journey
• Guest Experience
• Make it Right

This leads to our training academy called Talent Labs, each lab is headed up by a dedicated expert.

Awards and recognition

We operate a pathway for reward and recognition with team member nominations with SHINE Rewards that links into our Associates’ Awards each quarter and annual awards in the Compass be a Star Awards.

We had our first SHINE training session. It was hugely received by all attendees. Our Ambassadors delivered extremely well – thanks for the training.
SHINE trainee, Restaurant Associates
I wanted to let you know how much I enjoyed the presentation and how valuable I found it and have no doubts it will help us to improve and maintain our high standards across the contract.
SHINE trainee, Restaurant Associates
The team really enjoyed it and did really well, we feel confident when guests arrive. The team also said by doing it this way they took it in more, than just reading through a script.
SHINE trainee, Restaurant Associates