We are delighted to share the news that we have partnered with acclaimed sommelier and hospitality expert, David Galetti to launch our new Service Academy, reinforcing our commitment to developing exceptional talent and raising service standards across our business.

Formerly of Michelin-starred restaurants Le Gavroche and Mere, David Galetti holds a Masters of Culinary Arts and is widely recognised for his expertise in wine, food pairing and delivering exceptional guest experiences through thoughtful, intuitive service.

Developed exclusively for Restaurant Associates, the immersive three-day Service Academy combines technical skills with the behaviours that define outstanding hospitality. The programme will equip our teams with the confidence, knowledge and expertise to deliver elevated guest experiences at every touchpoint, from refined tableside service and beverage knowledge to anticipating guest needs and performing with confidence under pressure.

Commenting on the partnership, David Galetti said: "The Restaurant Associates team has a genuine passion for excellence, which makes teaching incredibly rewarding. The Learning Loft provides the ideal environment for immersive, hands-on training, allowing colleagues to build confidence and develop skills they can immediately take back to their teams.

Technology continues to enhance hospitality, but it will never replace genuine human connection. It's the thoughtful gestures, attention to detail and pride in delivering exceptional service that leave the greatest impression on guests."