Integrated facility management
At Restaurant Associates, we believe the best workplaces operate as a single, seamless ecosystem. That’s why we work in close partnership with facilities management specialists such as 14Forty and leading companies to deliver fully integrated hard and soft FM services alongside exceptional hospitality.
From global law firms and financial institutions to insurance companies and professional services organisations across the UK, our approach ensures that every aspect of the workplace experience works together – efficiently, intelligently and with the customer at its centre.
A truly integrated workplace experience
Traditional FM models often operate in silos: catering, cleaning, maintenance and front-of-house services managed separately. Restaurant Associates takes a different approach.
By integrating hospitality with facilities management, we create one aligned team responsible for the full workplace environment. Whether it’s building maintenance, Rapport reception services, workplace support, cleaning or food and beverage, every service works to the same standards, data and customer experience goals.
This approach creates a workplace that runs more smoothly for employees, visitors and clients alike.
The benefits of a one-team approach
Greater efficiency
With one integrated team managing hospitality and facilities services, communication becomes faster and decision-making more agile. Issues are resolved quickly and opportunities for improvement are identified sooner.
Reduced operational costs
Combining services removes duplication across suppliers, contracts and reporting structures. Clients benefit from streamlined procurement, shared resources and smarter use of labour and technology.
Better use of space and resources
Our teams work together to optimise how spaces are used – from meeting rooms and cafés to breakout areas and event spaces. This ensures facilities are supporting productivity, collaboration and wellbeing.
Consistent service standards
From reception to meeting hospitality and building services, every touchpoint reflects the same commitment to quality and professionalism.
Data that gives clients complete visibility
Our integrated approach is supported by client dashboards that provide a single, clear view of performance across both hospitality and facilities services.
Through one platform, clients can track:
Service performance and KPIs
Customer feedback and satisfaction
Operational efficiency
Sustainability metrics
Usage patterns across spaces and services
This single-pane view of workplace operations allows organisations to make informed decisions, identify opportunities for improvement and ensure their workplace is performing at its best.
Designed for today’s workplaces
Modern workplaces demand flexibility, data insight and exceptional experiences. By combining hospitality expertise with professional FM capabilities through partners such as 14Forty, Rapport, Restaurant Associates helps organisations create environments where people want to work, collaborate and connect.
Our integrated model ensures that every element of the workplace – from building infrastructure to the café experience – works together to support business performance and employee wellbeing.
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