We are extremely proud of Stephanie Robertson, our Head of Customer Engagement who has been nominated in the Cateys, Foodservice Cateys and the PSC Awards for her outstanding contribution to training and customer engagement. We caught up with Stephanie to find out a little more about our rising star.
Stephanie, please tell us why you love the hospitality industry and working so closely with the team and your customers?
"Every day it gives me the chance to meet new people, surprise them, make them smile and make their day. It is constantly changing and evolving, consistently giving me the ability to seize new opportunities and keeps me hungry for knowledge."
Can you tell us a little bit about the new training and customer engagement schemes at Restaurants Associates?
"This is a really exciting time for us as we launched our new guest experience training programme ‘SHINE’ in late 2020. This is our holistic training programme that not only delivers a first-class service for our guests but also provides a clear framework for continuous learning as well as reward and recognition of our team members. The focus is building an unforgettable guest experience for each one of our customers. We did this in collaboration with industry leaders and subject matter experts such as Silvano Giraldin, Jason Atherton and Michel Roux Jr to ensure the program was developed alongside industry standards. We have developed modules for our FoH and BoH teams, such as SHINE Guest Experience, SHINE Make it Right and back to basic modules such as Service Styles workshops, with many more in the pipeline."